Matrix Brass Off Shampoo
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All items fit true to size unless otherwise stated in the description.
Please refer to each items description for specific model specs and fit info.
We sell several different brands and sizing may vary.
Below is a size chart you can use for approximate fit and reference, we do not guarantee an item to fit exactly based of the size chart as an item will fit differently from person to person.
If you have any questions regarding sizing please contact us via e-mail at (email@example.com) and we will be happy to help!
Once shipped most domestic orders take anywhere from 2 to 6 business days to arrive depending on location and the efficiency of your local postal service. International shipping delivery times may vary between 2 and 6 weeks. (10-16 days for Canada)
*International orders are now taking longer to arrive due to Co-Vid19.
How do I know my package is on it's way?
Once your order is shipped (within 1-2) business days an email with tracking information will be sent to the email provided at checkout.
We are not responsible for the fee to re-ship undelivered items due to a wrong address or non acceptance. Customers are responsible for providing a proper address and acceptable mail box standards in which to receive a package. A re-shipment fee will be issued to re-ship all undelivered items that come back to us.
Lost or stolen packages?
Please contact your local postal office to file a claim as we are not responsible for lost or stolen packages.
What if my mail box is too small for large packages?
If your mail box is too small the postal carrier will leave a note in your mail box stating that your local USPS office has your package on hold. They will hold if for 15 days. Failure to pick up package will result in it being sent back to us. A reshipment fee is required to re-ship all packages. We suggest using the tracking number provided via email to ensure the proper location of your order and avoid such issues arising.
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