We DO NOT offer refunds. If you’re not totally obsessed with your Xo Boutique purchase, you may exchange or return it for store credit only within 7 days of purchase. Items must be returned in new, unworn, and unwashed condition with tags attached and cannot be labeled final sale. Items with stains, marks, perfume scents, bodily scents, accidental tears due to mishandling, or missing items such as: dress tie, included belt, etc., will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, Return shipping will be at the expense of buyer. Items sent back to us without first requesting a return will not be accepted.
2. ORDER NUMBER
4. REASON FOR RETURN
5. WHAT YOU NEED (EXCHANGE with size/color/style you'd like) or store credit.
You can always contact us for any return question at email@example.com
Please note the cost of a requested return label will be deducted from your store credit. Store credit never expires and will be issued in the form of a gift card.
Customers are responsible for all shipping charges both ways and are not redeemable as store credit.
In the unlikely case that there is a defect with the item(s) you have received we will gladly replace your item and pay for the shipping both ways. Please email us right away!
Any questions or concerns regarding an exchange please email us at firstname.lastname@example.org
ORDER CANCELLATION POLICY
ORDERS CAN'T BE CANCELLED AFTER THEY HAVE BEEN PLACED